Latest Web version Jan 2021 slow and crashes every time
Latest Web version Jan 2021 slow and crashes every time
27 Jan 2021, 20:15
Hi All, I just got the update to the latest cTrader Web version which I use through Chrome on my Chromebook. This latest version is extremely slow to load. Once open it is very slow to respond to actions and nearly everytime I try to do something like change currency pair tabs or save a workspace or draw a line on a chart the whole platform crashes and freezes and I have to close and reload. Obviously this now makes the platform totally unusable. Any suggestions as to how this can be resolved?
Replies
roan.is
28 Jan 2021, 11:19
RE:
PanagiotisCharalampous said:
Hi roan.is,
Can you record a video demonstrating this behavior and send it to us?
Best Regards,
Panagiotis
Hi Panagiotis,
Thank you for your reply. Yes, no problem. I will make a short video. Where should I send the video? Is there an email address?
Thanks and best regards,
Roan
@roan.is
swapd0
28 Jan 2021, 13:30
( Updated at: 28 Jan 2021, 13:31 )
RE:
I've the same problem with my iMac(late 2012) with 16Gb, it's very very slow although it doesn't crash. I have a win10 into a virtual box and both runs about the same speed. very very slow.
I have tried to run cTrader web version into Chrome and Safari.
@swapd0
roan.is
28 Jan 2021, 13:33
RE: RE:
swapd0 said:
I've the same problem with my iMac(late 2012) with 16Gb, it's very very slow although it doesn't crash. I have a win10 into a virtual box and both runs about the same speed. very very slow.
I have tried to run cTrader web version into Chrome and Safari.
Yep, something is wrong. Mine is not crashing anymore it just freezes for a long long time and there is a huge lag in doing any action.
@roan.is
... Deleted by UFO ...
PanagiotisCharalampous
01 Feb 2021, 08:18
Hi Roan,
Please send us the video at community@spotware.om
Best Regards,
Panagiotis
@PanagiotisCharalampous
roan.is
01 Feb 2021, 10:33
( Updated at: 19 Mar 2025, 08:57 )
RE:
PanagiotisCharalampous said:
Hi Roan,
Please send us the video at community@spotware.om
Best Regards,
Panagiotis
Hi Panagiotis,
I already sent the video to support@ctrader.com on Thursday 28th Jan. Please confirm you have received it and please advise me when the problems will be solved.
Thanks and kind regards,
Roan
@roan.is
PanagiotisCharalampous
01 Feb 2021, 11:24
Hi Roan,
I did not receive it, can you please send it again?
Best Regards,
Panagiotis
@PanagiotisCharalampous
PanagiotisCharalampous
01 Feb 2021, 11:48
( Updated at: 19 Mar 2025, 08:57 )
Hi Roan,
I did not receive anything yet but I just noticed there was a typo in the email address. I typed .om instead of .com. Can you please confirm it was sent to support@ctrader.com? You can also try sending it to me using Telegram.
Best Regards,
Panagiotis
@PanagiotisCharalampous
roan.is
01 Feb 2021, 11:59
( Updated at: 19 Mar 2025, 08:57 )
RE:
PanagiotisCharalampous said:
Hi Roan,
I did not receive anything yet but I just noticed there was a typo in the email address. I typed .om instead of .com. Can you please confirm it was sent to support@ctrader.com? You can also try sending it to me using Telegram.
Best Regards,
Panagiotis
Hi Panagiotis,
I sent it to .com so you should receive it. Have you checked your spam. The video attachment is 9.3MB. Maybe it's too big to get through? I will try to send through Telegram.
Thanks and kind regards,
Roan
@roan.is
PanagiotisCharalampous
28 Jan 2021, 08:33
Hi roan.is,
Can you record a video demonstrating this behavior and send it to us?
Best Regards,
Panagiotis
Join us on Telegram
@PanagiotisCharalampous