Ctrader web platform works fine for me but the download one lags when I'm connected
Ctrader web platform works fine for me but the download one lags when I'm connected
30 Mar 2013, 18:28
Hello,
I realy like the Ctrader platform, the web base platform is running realy fast on my browser but I have an issue with the download platform (demo account). It runs a bit slow compare to the web base one, it seems that every actions respond with a small delay, the menus don't respond quickly when mouse is over it.
It seems to repond fast when I'm not connected for example on the weekends
My PC specification is :
- Operating System: windows 7 Home Premium
- Processor : Intel(R) Core(TM) i7-2670QM CPU@2.20GHz 2.20 GHz
- Memory Ram : 6.00 GB (5.78 usable)
- System type : 64-bit
- I don't think I get any virus problem (running anti spyware in safemode)
- I have a lot of free Ram and CPU running the ctrader
- All my drivers seem to be update according to microsoft
I install and reinstall the ctrader but the issue persists
My internet speed is around 7 mbps
I realy like the platform but I don't know how to make it run normaly on PC.
Can someone please give me a clue to how to solve this issue?
Thank you in advance.
Replies
pipaj
01 Apr 2013, 20:44
Found a solution of the problem
I get the solution of my issue, it was due to my computer DNS setup. I just setup another DNS for my network connection and the platform respond really fast. For those who have the same problem with the platform I use this tuto to configure an opendns : https://store.opendns.com/setup/computer/
@pipaj
SpotTrader
08 Apr 2013, 09:48
RE: Found a solution of the problem
I get the solution of my issue, it was due to my computer DNS setup. I just setup another DNS for my network connection and the platform respond really fast. For those who have the same problem with the platform I use this tuto to configure an opendns : https://store.opendns.com/setup/computer/
What does DNS setup have to do with responsovness of the actual platform?
Anyways, good to see that its running smoothly.
@SpotTrader
pipaj
10 Apr 2013, 05:53
RE: RE: Found a solution of the problem
pipaj said:I get the solution of my issue, it was due to my computer DNS setup. I just setup another DNS for my network connection and the platform respond really fast. For those who have the same problem with the platform I use this tuto to configure an opendns : https://store.opendns.com/setup/computer/
What does DNS setup have to do with responsovness of the actual platform?
Anyways, good to see that its running smoothly.
It seems it was just a problem with my internet connection. Now it's ok!
@pipaj
Scott
31 Mar 2013, 16:44
RE:
I've had same problems, I only use the downloaded version of cTrader, also I lose price feed and have to re-subscribe (its say's that the bandwidth connection is slow, I have 62mb) This issue usally occurs when there are price spikes
A lot of the times when I want to enter a trade the buttons dont respond, and some times I have to click a few times to close a possition.
However the platform has been inproving.
PC Desktop 2.8GHz 4GB Ram 1GB Graphics Card, Windows 7 64bit
I think the problem my be my broker, but I fail to see what they gain from this.
@Scott