Reconciliation Error

Created at 22 Nov 2013, 00:51

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Joined 28.06.2012

Reconciliation Error
22 Nov 2013, 00:51

Dear Support,

Can you please tell me, what this error message means? This happened almost 3 minutes after that new candle opened.

In this case OnBar() doesn't works in my robot! But same error message comes, if I try to open position manually as well.

@rkokerti

Replies

Spotware
22 Nov 2013, 12:58

Reconciliation is an internal process which starts after disconnection, to reconcile incoming and processed deals and for this reason the server does not accept any new orders.

@Spotware

rkokerti
22 Nov 2013, 13:27

Thanks for your answer, but what is your advice? How can I use robots at midnight (when new candle opens)?

Server dosen't accept any new order, but new candle is there! So OnBar() method is not working....

@rkokerti

Spotware
02 Dec 2013, 12:51

We have reconfigured our servers in order to avoid such situations in future. Please tell us if you face something like this one more time.

Thank you for your report.

@Spotware

danimy16
01 May 2019, 17:20

Reconciliation error.

Please i need help i cant do anything with ctrader and i have a trade open.

I want to close my trade and i cant.

@danimy16

PanagiotisCharalampous
06 May 2019, 11:11

Hi danimy16,

Thanks for posting in our forum. Do you still have problems with this?

Best Regards,

Panagiotis

@PanagiotisCharalampous

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